Frequently Asked Questions
Everything you need to know about your Moses NYC experience.
Where does Moses NYC ship from?
All our orders are fulfilled and shipped directly from our flagship studio in New York City to ensure the highest quality control.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that limited edition drops and archive pieces are final sale.
How do I determine my correct size?
Each product page includes a detailed size guide with specific measurements. As our fits vary between oversized and tailored silhouettes, we recommend checking the 'Fit Notes' section for each garment.
How should I care for my Moses NYC garments?
To preserve the integrity of our premium fabrics, we recommend dry cleaning for all outerwear and hand-washing in cold water for our cotton essentials. Always air dry away from direct sunlight.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our processing team. We can typically accommodate changes within the first hour; please contact our support team immediately for assistance.