Returns & Exchanges

At Moses NYC, we want you to be completely satisfied with your purchase. We offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and attach the pre-paid shipping label provided via email.

• 3.
  Drop Off Locally

  Hand your package to any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.